Privacy Policy

Last Updated: December 1, 2024

At Webaltica, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share information about you when you use our cloud telephony platform and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

Account information (name, email, phone number, company name)
Billing information (payment method, billing address)
Communications you send to us (support requests, feedback)
Call recordings and voicemails (when enabled by you)

Information We Collect Automatically

When you use our services, we automatically collect:

Call detail records (caller ID, called number, duration, timestamps)
Usage data and analytics
Device information and IP addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send billing information
Send technical notices and support messages
Respond to your comments, questions, and requests
Monitor and analyze usage trends
Detect, investigate, and prevent fraudulent transactions

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in our operations
Law enforcement when required by law
Other parties with your consent

4. Data Security

We implement industry-standard security measures including:

TLS encryption for all data in transit
SRTP encryption for voice traffic
AES-256 encryption for data at rest
Regular security audits and penetration testing

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Export your data in a portable format
Opt-out of marketing communications

6. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@webaltica.com
Address: Bandra Kurla Complex, Mumbai 400051, India